[She's explained this so many times, it's tiresome. But, because it's Billy, she'll go through it again.]

No, it doesn't make it okay. There's not a damn thing he could say that would make it okay. But that doesn't mean he did it for kicks. Or because Crowley was there and insulted him. Or any other reason Crowley and his wife the angel Castiel can come up with.

[No, she's going to calm down. Yep. Calm down.]

Sorry. I've kinda been talking myself blue in the face since all this happened. Your grandfather was basically catatonic and the entire island kept calling...

[She shakes her head.]

Never mind. It's over and done now.